FAQ

How do I place a custom order?

Message me! Provide as many details as you can. If you have a picture of something similar to what you are wanting send me that as well. We will work together to create your perfect item!

 

How much will my custom item be?

My pricing is based on size, detail, and materials used in the making my items. After the final design is approved, the payment for your order is due. After full payment is received, I will start making your item.

 

How long does it take to have a custom order made?

Completion time for custom items is currently 3-4 weeks. This does not include the weekends, holidays, and shipping time. This turn around time frame is an estimate and not a guarantee

 

Do you accept refunds or exchanges?

  • CUSTOM ITEMS: All custom purchases, are made to order and are personalized specially for you. Therefore, I cannot accept returns, refunds, store credit, or exchanges for these products.

  • NON-CUSTOM ITEMS: If for any reason you are not satisfied with the item you have received, I gladly accept returns or exchanges for these items. You must contact me within 24 hours of receiving your item. All items eligible for return must be shipped back or delivered within 14 days of receiving approval from me. Please note that all shipping costs are at the expense of the customer. Items have to be returned in the original condition, and the customer will be responsible for any loss in the value of damaged items.

 

How soon will I receive my shipped item?

Unless otherwise stated, approximate time frames for orders to be placed in the mail are as follows:

  • CUSTOM ITEMS: are shipped as soon as they are completed.

  • IN-STOCK ITEMS: within 3-5 days, excluding weekends and holidays.

 

What if I received my item, and it has damages caused by shipping?

Simply Sandy Designs is not responsible for shipping damages, lost or stolen packages. Please contact me within 24 hours of receiving your items if there is a problem and we will work together to fix it if we can.

 

Will my item look exactly like the photo?

All items are hand made. Every piece will be unique due to wood grain, slight differences in wood color, and hand painted details.

Physical items may differ from photos due to lighting, screen resolutions, and photo filters.

 

How should I hang my wall decor?

Most of my items come without hardware attached as many people display on shelves instead of hanging on a wall. Contact me for details about how to hang your item!